Support Services

support

No matter the size of your system or who installed it - from one LCD projector to elaborate multiple networked collaborative meeting facilities - making sure they work each time every time is critical to the success of your operation.

Deep South Productions is an authorized service center for hundreds of videoconferencing, audio, and video manufacturers. We take great pride in the quality of our work and strive to exceed the expectations of our customers...each and every time.

We offer the following value-added Customer Service and Technical Support services: Deep South Productions Support Services group offers a wide range of customized service warranties.

Service agreements: are designed to meet your company's operational and budgetary requirements while maintaining system functionality and minimizing downtime. The standard system warranty program provides an extended on-site labor guarantee on the entire system for a period of 30 days on all system installations from the date of system final acceptance.

Deep South Productions Standard System Warranty includes:

  • 30 days Visual Sound Inc. Enhanced System Warranty
  • All manufacturer's warranties pass-through to end-user
  • Telephone support 8am - 5pm
  • One year in-house bench repairs

Deep South Productions Enhanced System Warranty includes:

  • All labor and parts
  • 24 hour priority next business day on-site response time
  • Unlimited on-site corrective maintenance
  • Preventive maintenance visit
  • Telephone support (24 x 7 hotline)
  • Removal and reinstallation of equipment
  • Travel and Freight
  • System Orientation Training
  • Loaner equipment (if available)


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Deep South Productions

3284 Carbide Drive
Sulphur, LA 70665
Office: 337.626.2235
Fax: 337.626.0135